Shipping policy
Last updated: 4 November 2026
Thank you for shopping with 10Grains. This policy explains how and when your order will be delivered, what it costs, and what happens if something goes wrong. Every product page shows the delivery cost and estimate for that specific item, so you know what to expect before you order.
Delivery costs
Most of our range is delivered free to UK addresses, with no minimum spend.
- Home accessories (items showing "£2.99 delivery, free over £40" on the product page): delivery is £2.99, or free when the home accessories in your order add up to £40 or more.
- Large furniture (items showing "Free two-person delivery"): delivered free by a two-person team.
- Everything else: free UK delivery.
The delivery cost for your order is always shown at checkout before you pay.
Delivery times
We work with trusted UK and international supply partners to deliver your order. The estimate for your item is shown on the product page and at checkout.
| Item type | Estimated delivery (UK mainland) |
|---|---|
| Dispatched from within the UK (including home accessories) | 3–5 business days |
| Large furniture with two-person delivery | Around 2 weeks, on a day booked with you |
| Dispatched by our international partners | 7–15 business days |
These estimates run from the day your order is placed and include order processing and handling.
If your order contains different types of item, it will be delivered in more than one delivery, and they may arrive on different days. Each delivery is charged as described above, and the total is shown at checkout.
Two-person delivery for large furniture
Large furniture is delivered by a specialist two-person team. Our delivery team will contact you to book a delivery day. They will bring the item into the room of your choice and take the packaging away. Assembly is not included.
Order Processing
Orders are processed Monday to Friday, excluding UK bank holidays.
- Order cut-off time: 5:00 PM UK time
- Handling time: 1–2 business days (already included in the estimates above)
Orders placed after 5:00 PM UK time, or at a weekend or on a bank holiday, are processed on the next business day.
Delivery Areas
Most of our range is delivered to mainland Great Britain (England, Scotland and Wales). Delivery to the Scottish Highlands and Islands, the Isle of Wight and the Isles of Scilly may take a few days longer than the estimates above.
Large furniture with two-person delivery is not available to Northern Ireland, the Isle of Man or parts of the Scottish Highlands and Islands (postcodes HS, IV26–99, KA27–28, KW, PA15–78, PH19–50 and ZE). Please contact us before ordering if you live in one of these areas.
A selected range of items can also be delivered to Northern Ireland and BFPO addresses. We do not currently deliver to the Isle of Man or the Channel Islands. The delivery options available for your address are always confirmed at checkout before you pay.
International Delivery
Outside the UK, we deliver selected items to the United States and Canada. We do not currently deliver to other countries.
- United States and Canada: £5.20 per order (shown in your local currency at checkout) — estimated delivery 7–15 business days
Shipping costs are shown at checkout before payment. Not every product in our range is available for international delivery; availability is confirmed at checkout.
Orders delivered outside the United Kingdom may be subject to import duties, taxes or customs charges set by the destination country. These are not included in the price of your order or in the delivery charge and are the responsibility of the recipient.
Order Tracking
Once your order has been dispatched, a tracking confirmation email is sent automatically to the email address on your order. Please allow 24–48 hours for tracking information to become active on the courier's website. For two-person deliveries, our delivery team will contact you to arrange the delivery day.
If you have not received tracking details and your estimated delivery window has passed, contact us at customers@10grains.co.uk with your order number and we will check it for you.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete delivery address at checkout.
If you notice an error in your address, please contact us immediately at customers@10grains.co.uk. We will do everything we can to help, but we cannot guarantee changes once an order has entered processing or been dispatched.
Undeliverable Packages
If a parcel is returned to us because of an incorrect or incomplete address, failed delivery attempts or the recipient being unavailable, we will contact you to arrange redelivery. Additional delivery charges may apply for reshipment.
Delivery Delays
Delivery times are estimates rather than guarantees. While we work hard to meet them, delays can occasionally occur because of:
- Courier service disruption
- Severe weather
- Public holidays
- High seasonal demand
- Customs or security inspections, where applicable
If your order is running late, contact us with your order number and we will chase it with the courier on your behalf.
Damaged or Incorrect Items
Please check your order on arrival. If anything is damaged, faulty or not what you ordered, contact us at customers@10grains.co.uk with your order number and photos, and we will put it right. Returns are covered in our Refund Policy.
Contact Us
Order and delivery support: customers@10grains.co.uk
General enquiries: hello@10grains.co.uk
Phone: 020 3937 7855
Business hours: Monday to Friday, 9:00 AM to 5:00 PM UK time
10Grains is operated by 10GRAINS LTD, company number 16391984, A B 37 Upton Lane, London, Newham, England, E7 9PA.