Delivery is free on all UK orders. Most items are dispatched within 1 to 2 business days, with larger furniture items taking a little longer. See our shipping policy for full details.

Returns are accepted within 30 days of receiving your order. Items should be unused and in their original condition and packaging. If something arrives damaged, faulty or incorrect, contact us as soon as possible with your order details and photos and we will put it right. Refunds are issued to the original payment method. Full details are in our return and refund policy.

Email us at hello@10grains.co.uk or call 020 3937 7855, Monday to Friday, 9:00am to 5:00pm UK time. We aim to reply within one business day. For order-specific help, please include your order number.